Wireless – Problems Connecting to Your Home Wi-Fi Network
Things which you can try:
Is the SSID visible – This is your home’s wireless network name. If you are certain that you are using the correct credentials and cannot connect to the wireless network on your computer, but are able to do so on another device, save your work and restart your computer. If the SSID is not visible or you are unable to connect to it from more than one device, restart your internet broadband router.
Check the power status of your broadband router – Make sure that your broadband router is turned on and that the internet & wireless activity lights are active. Please note that any RED activity light will generally mean that there is an issue with its associated service and you should contact your Internet Service Provider to report the problem.
Check the strength of your wireless signal – a weak signal will result in broken connectivity and poor browsing, no matter what device you are connected from. Ensure your home’s broadband router is not hidden in a cupboard or basement, as the radio waves will no be able to extend freely throughout your home. Certain household appliances which emit radio waves such as microwaves, cordless phones or baby monitors can also provide interference to the wireless network, and it is advisable not to place the broadband router near such appliances.
Restart your broadband internet router – restarting the router helps to restore optimum internet speed and can be done by simply powering off the router, waiting a couple of minutes and then powering it back on. Please note, never press the reset button on your broadband router, doing so will likely wipe the configuration and will break your internet connection.
