Your people
Dependable technology, expert help and practical guidance that helps people work effectively.
Managed service provider, London
Managed Service Provider London
Your team shouldn't need eight arms to get everything done.
Wavex brings 24x7 IT support, cybersecurity, Microsoft cloud expertise and dedicated technical consultancy together in one accountable managed service.
9 sec
Average telephone pickup
Last 30 days
98%
Response SLA
Last 30 days
96%
Resolution SLA
Last 30 days
+84
Client Net Promoter Score
Last 12 months
The world is changing
The world is changing. Is your IT keeping pace?
Cyber threats are evolving, AI is creating new possibilities, and the way people work continues to change. Your IT partner must do more than respond to problems. They need the expertise to protect your organisation, empower your people, and navigate an increasingly complex technology landscape.
Your business
Security and resilience designed around the risks your organisation faces.
Your assurance
Clear ownership and visible performance, so you know what needs attention and what Wavex is doing about it.
Your future
Forward-looking advice and the expertise to help your organisation evolve.
Flexible delivery
Fully managed or co-managed IT.
The model and scope are agreed around the organisation, its existing capabilities and the outcomes it needs from technology.
Fully managed
Wavex takes responsibility for the agreed IT service, including coordinating other IT vendors and following issues through to resolution. You have one accountable service partner for the work in scope.
Co-managed
Your internal team retains agreed ownership, while Wavex contributes additional capability, capacity and specialist expertise. Shared enterprise systems, appropriate access, integrated workflows and clear responsibilities support practical collaboration.
Managed IT service scope
What Is Included
One accountable service, with the right specialist capability when you need it.
Everything works together through one IT partner: keeping your people productive, your organisation protected and your technology under control. We manage the day-to-day service and liaise with your third-party IT vendors, so you have clearer ownership and less to coordinate.
24x7 User Support
Included within the agreed managed service
Service overview
People can reach Wavex through phone, engineer-led chat, AI-led chat, portal or mobile app. Qualified Wavex engineers retain clear ownership from first contact, supported by selective recruitment, ongoing training and the operational information needed to resolve or escalate work with purpose.
Further reading
What Makes a Great IT Support Experience for Staff?
How prevention, capable engineers, clear communication and feedback work together to make support easier for people to use.
Read moreThe Hidden Risks of Reactive IT Managed Services
How poor visibility, recurring issues and weak ownership can gradually create larger operational risks.
Read moreClient story
Oil & Gas 24x7 IT Operations
A 24-hour organisation modernised its infrastructure and introduced a 24x7 support model to improve continuity.
Cybersecurity & Compliance
Included within the managed service with optional SoC & Risk Management for regulated businesses
Service overview
Protection relies on operational work, not a product list. Wavex combines risk visibility, vulnerability management, identity and privilege controls, investigation, response, remediation and governance. Controlled integrations and separated privileges help limit how far a problem can travel, without implying any technology is immune to compromise.
Further reading
When a Security Alert Fires, What Happens Next?
A practical view of triage, investigation, communication, containment, recovery and learning after an alert.
Read moreHow Secure Is Your MSP's Technology?
The questions to ask about the platforms, integrations, privileges and operational controls behind an MSP service.
Read moreClient story
Cyber Resilience & Compliance
A research firm improved device visibility and remediated security gaps to support Cyber Essentials Plus accreditation.
Cloud & Azure
Included management and configurable cloud services
Service overview
Microsoft 365 and Azure are managed as part of the wider IT environment, covering identity, endpoint management, security, migration, resilience, licensing and cost awareness. The work starts with discovery and design, then brings implementation, testing and ongoing optimisation together.
Further reading
Cloud Transformation Without the Leap of Faith
How discovery, security, staged migration, testing and adoption reduce the risk of moving to cloud services.
Read moreBusiness Resilience: Beyond Backup and Disaster Recovery
How recovery objectives, supplier risk and tested procedures complement a backup strategy.
Read moreClient story
National Distributor Global Group Integration
An end-to-end Microsoft 365, Azure, identity, network and endpoint integration for a 450-user distributor.
Infrastructure Management
Included within the agreed managed service
Service overview
Infrastructure management is a lifecycle discipline, not a dashboard. Wavex connects inventory, topology, health, performance, vulnerabilities, criticality, configuration recovery, warranties and renewal planning so engineers can turn useful signals into accountable action.
Further reading
Is Your Network Being Managed, or Simply Monitored?
A practical test for whether networks are understood, prioritised, maintained and renewed, not simply observed.
Read moreWhat Happens to Your IT While Nobody Is Watching?
How early signals such as capacity pressure or resilience failures move through engineering investigation and prevention.
Read moreClient story
Infrastructure for Global Scale
A multi-site organisation refreshed its network infrastructure to support growth and 24x7 operations.
Reporting & Governance
Comprehensive reporting Included
Service overview
Connected IT, Security and Commercial Dashboards turn service activity, risk, assets, projects, licensing and cost information into a shared evidence base. A dedicated consultant interprets trends, tracks agreed actions and helps leadership make decisions with clearer accountability.
Further reading
Great IT Service Isn't Just Promised. It's Measured.
How feedback, SLA performance, incident patterns and agreed improvements create a more accountable managed service.
Read moreComplete IT Visibility
How connected IT, Security and Commercial Dashboards support operational and commercial governance.
Read moreClient story
Property Investment IT Transformation
An infrastructure and Business Intelligence programme that made multi-sourced management information more usable.
IT Strategy & Consulting
Included strategic consulting, with projects separately scoped
Service overview
Every client has a dedicated consultant who combines service, security, asset and commercial information with an understanding of the organisation. Recommendations are prioritised by risk, business impact and commercial feasibility, then maintained in a practical, costed two-year roadmap.
Further reading
Is Your IT Strategy Supporting Your Business Strategy?
How to connect technology capability, governance and measurable work to the outcomes the organisation needs.
Read moreIs Your Business Ready for Growth?
How process friction, information, incentives and technology can support practical growth and efficiency.
Read moreClient story
Property Investment IT Transformation
An example of infrastructure, management information and workplace improvement aligned to business change.
AI Adoption
AI Assessment included, projects delivered separately based on requirements
Service overview
Wavex helps organisations select a useful opportunity, assess approved information and permissions, then build a controlled first result. The right outcome may be an AI agent, a governed Copilot workflow or a simpler automation, with human review retained for important work.
Further reading
Cloud-First Freed Technology. AI-First Frees Your People.
Ten practical habits for information quality, role-based learning, governance and useful adoption.
Read moreAI Agents Need an Identity. Here Is How to Govern Them.
A framework for purpose, minimum access, approvals, activity visibility, ownership and review.
Read moreClient story
Leveraging Secure AI to Enable Sales Teams
A secure Copilot Studio agent connected approved knowledge, CRM capabilities and guided sales workflows.
Projects & Transformation
Separately scoped professional service
Service overview
Larger initiatives are governed from discovery through design, planning, build, testing, user readiness, go-live, hypercare and operational handover. Defined scope, named ownership, adoption and supportability help projects improve the service after technical delivery, not only on go-live day.
Further reading
SME Governance: Why Technology Projects Fail
Why operational, security and support stakeholders need to be involved before a technology commitment is made.
Read moreWhy Most Organisations Already Own the Tools to Improve Governance
How structure, ownership and process maturity can improve governance without another platform purchase.
Read moreClient story
Legal Sector IT Transformation
A legal firm rebuilt its IT foundation after poor service from previous providers, improving reliability and confidence.
Your assurance
Trust is built on transparency.
Trust depends on transparency. That's why we share the same operational information we use to manage your IT service, giving you a clear picture of performance, costs, security risks and technology priorities.
You can see what's working, what needs attention and what we're doing about it.
For clients with in-house IT staff, we provide the same level of access to our enterprise-grade platforms as our own engineers.
Wavex service view
Operational information shared with clients
Service performance
How the service is responding and where attention is needed.
Security and risk
The risks, controls and actions that matter to the organisation.
Priorities and roadmaps
The work in progress and the next practical technology decisions.
Commercial clarity
Relevant assets, licences, renewals and investment information.
The same service information used to manage priorities is made clear and accessible to clients.
Dedicated technical consulting
From clear information to better decisions.
Your dedicated Wavex technical consultant combines an understanding of your organisation with service performance, security risks and emerging technologies to identify what matters most.
Together, we develop and maintain a costed two-year technology roadmap, giving you clear priorities, recommendations and visibility of planned investment. Our specialist teams then help turn those plans into practical improvements.
See
Understand service trends, risks and costs.
Prioritise
Your consultant identifies what matters most.
Act
Agree responsibilities, improvements and investment.
Review
Measure progress and update the roadmap.
Service quality
Great support. Proven by our customers.
The best evidence is a service that responds well, keeps improving and earns the confidence of the people who use it every day.
"Our decision to switch IT service provider was not a prospect we relished but Wavex made the transition seem effortless."
Measured service, not vague promises.
We look beyond a single ticket to service accessibility, response and resolution, client feedback, recurring disruption, security findings and progress on agreed improvements.
The performance snapshot near the start of this page is a concise view. The detail is how we use it to keep improving the service and the environment around it.
The evidence is in the relationship.
Client feedback, service performance and practical improvements give a more useful picture of an IT relationship than a list of promises.
For 28 years, Wavex has helped organisations build more reliable, secure and effective technology foundations.
See examples of complex change delivered with care.Explore client stories
Helpful guides and tools.
Choosing an IT partner isn't always straightforward, especially when your current service isn't meeting expectations. We've put together practical guides and tools to help you understand your options and make a confident decision.
Beyond the helpdesk
More than keeping the lights on.
Wavex helps organisations make better technology decisions alongside the day-to-day service.
Managed service questions
Frequently asked questions.
The scope, responsibilities and operating model are agreed around your organisation. These answers address the questions leadership teams most often ask when reviewing a managed IT service.
Wavex takes responsibility for the agreed managed IT service, which can include user support, devices, Microsoft cloud, infrastructure, security operations, vendor coordination, reporting and technology planning. The exact responsibilities and decision rights are agreed around the organisation.
With fully managed IT, Wavex takes responsibility for the agreed service and coordinates other IT vendors through to resolution. With co-managed IT, an internal team retains agreed ownership while using Wavex for additional capability, capacity, enterprise platforms and specialist expertise.
Core security controls and management are integrated with the managed service. Enhanced Security Operations Centre, risk and compliance services can be configured where the organisation's needs, risk profile or regulatory obligations require them.
Yes. Smaller improvements can be delivered through the ongoing service. Larger work, such as a cloud migration, security programme, AI pilot or infrastructure refresh, is separately scoped with clear deliverables, governance and operational handover.
The transition follows a structured process of planning, onboarding, knowledge transfer, communication and go-live. Wavex documents the environment and responsibilities before the new service begins, helping reduce avoidable disruption for colleagues.
Get in touch
Discuss your plans with Wavex.
Whether you're questioning what you're getting from your current provider, planning a technology transformation or simply feel like you're juggling too many things, we'd love to show you what is possible.
A timely response
A sector specialist will get in touch.
A practical conversation
Discuss your current position, priorities and next steps.
Confidential by default
Everything you share is treated with discretion.