The Wavex SOC is delivered in partnership with CNS Group who also act as the SOC for many other large IT providers. This service involves log-shipping event logs from all supported security appliances (firewalls, switches, servers) to the CNS Group Security platform which then performs initial identification and prioritisation.
Any potential security risks are flagged to the CNS Group tier 1 who filter out any false positives. Should the issue still be deemed a security concern these are then passed to Wavex engineering resources to perform appropriate client-side remediation.