Read from our clients about how they are working with us, how it's going and
what they're accomplishing with Wavex.
Wavex came up at the top of the pile in terms of the totality of what we were looking for; cost, service level and cultural fit. What made Wavex stand out was the cultural fit, the size match that said this is the company we want to do business with.
The personal touch is what differentiates Wavex from other companies. Wavex made us feel that they’re part of our company. My users can call Wavex and speak to IT professionals as if they were working in-house. That is what makes Wavex different from other competitors.
We partnered with Wavex to modernise our IT infrastructure in early 2020. The project was well-planned, executed admirably and stayed on course despite the lockdown. Wavex are a pleasure to deal with, highly recommended!
Wavex has provided our IT support since 2012. As well as supporting the day to day operation effectively, where I find them particularly good is when we have projects, such as our recent merger onto a single tenant of all our global offices and supporting our recent rebranding. In this they have been very organised, worked closely with us to meet deadlines, and proved themselves very flexible in terms of adapting to local demands. I always find they work well with our team.
We have been working with Wavex since last year (2019) when we appointed them to host our IT systems. They were professional and helpful throughout the transition period, which went very smoothly. The support we receive has been consistently good, and I am very pleased with the level of service provided.
Our decision to switch IT service provider was not a prospect we relished but Wavex made the transition seem effortless. We subsequently completed a major IT migration of hardware and software and the project team kept us informed and updated throughout. The Apex reporting system is simple and the service desk team professional and efficient.
Hear from Mike Proudlock, Head of IT at The Royal College of Surgeons of England about what made Wavex stand out among other MSPs and how we’re helping his organisation through a cloud-centric transformation.
First-class customer care, highly professional.
The help desk at Wavex is really great, responds to call immediately and always resolves my technology-related issues. Well done!
Very good service and, as this was the first time I have ever phoned the helpdesk ,I was very impressed!!
Very speedy and efficient response.
Throughly impressed with the service given.
Wavex could not have been more helpful!
It was honestly the best IT support I’ve ever had. If there were more engineers/IT companies like that the working world would be a lot easier! Thank you so much.
First-rate service as usual.
Really superb response nothing could have been improved!!
The Wavex engineer was outstanding – patient, sympathetic and solved both problems – well done from me.
Just keep up the good work! Your support is tremendous. Thanks very much.
You should have an Excellent radio button on this feedback and if there was one I’d select it. Excellent service.
Why is there not a box for excellent? Never had poor, average or just good service from any of your representatives yet! Thanks very much again.
Excellent response. 🙂
As ever, a superb service.
Keep employing such committed nice and professional staff.
Thanks again for a very prompt and helpful service. Always a pleasure dealing with Wavex!
The Wavex engineer was fast, profesional and friendly. Well done on having such excellent customer service. I only wish that every compnay I delt with were as good as this.
Very professional. Very impressed with service from the engineer.
Keep employing customer facing great people, good technology and doing a fantastic job. Well done Wavex, you wowed me!
Top response, first class service, can’t say any more!
Excellent service couldn’t ask for better.
Great response & support, speedy and efficient- well done & thank you!
Excellent service! I made a query about an installation late in the evening and it had already been installed on my computer by the time I got to my desk in the morning!
They were great, we got results very fast and very little loss of productivity.
Thank you for making life easy!!!
Good explanations. Clear and logical.
Excellence personified.
Perfect. I did not specify where I wanted the folder but the Wavex engineer knew exactly where to put it. Amazing or what? Wavex has the best IT personnel.
I would just like to say that these two engineers at Wavex I interacted with are diamonds and I have never had the privilege of working with IT people who are so efficient! Thanks!
Perfect. As ever Wavex never fail to delivery. Thanks for a very prompt reply to my distress call. Excellent service.
As always exemplary client service from the Wavex team.
Fantastic service as always, the Wavex engineer I delt with was particularly friendly and efficient.
Delighted with the staff that took the original call this morning at the helpdesk – incredibly helpful and responsive. A Wavex engineer was on site promptly and resolved the issue immediately. Delighted!
Really good technical support. Clear messages and instructions, including quick reaction.
I cannot praise the IT team enough. They are wonderful, absolutely marvellous.
Can’t beleive how quick and helpful you guys are!
Delighted with the service we receive, thanks again.
Brilliant work again, thanks for the response.
Ecxcellent and prompt support.
Fast, efficient, professional.
Very speedy and effective response, another great fix from the Wavex team!
All was perfectly executed. Amazing patience displayed too, considering how unhelpful my old IT company who Wavex was having to deal with was.
Carry on more of the same. Great service from real humans!
Fast and efficient out of hours, thanks.
This is the kind of service we’d expect when things are urgent. Top quality.
All done within 24 hrs from quote approval to install. Very good.
Remarkable efficiency in responding to my request; very focused on customer needs; extraordinary customer service .
Very quick response out-of-hours, a very good service as always from Wavex.
The response was all I could have asked for – very quick conscientious and thorough. Thank you.
As usual we get outstanding service in the evenings too. Thanks very much. S
Excellent response timing.
Wavex’s support on this has been extremely attentive. This has proved invaluable to the wider upgrade, my colleagues and I are extremely grateful.
The engineering who attended site was excellent.
Excellent super fast and coherent. Thank you.
Such patience and perseverance, many thanks for a fantastic job, well communicated.
Friendly prompt and efficient service as always.
Good communication, issue resolved promptly without any delays, very efficient much appreciated.
Pleasant manner, quick & efficient. Happy with time and and way in which call was dealt with, many thanks.
Excellent service as always.
Insofar as Wavex could assist, they are helpful and tried all avenues within their scope. Thank you.
Very happy to have someone enthusiastic to assist.
Work was carried out straight away even though we don’t have a full contract – much appreciated.
what a pleasure to have such help at the end of the phone
Brilliant to get this sorted so quickly and to have good advice for future problems. Many thanks!
Everfything was delivered and set up either on time or ahead of schedule.
I’m very satisfied with customer service and level of caring. He went above and beyond and was professional and extremely helpful. 10/10!
Excellent response to an urgent problem. Really happy. Well Done
First time having used out of hours support and was very helpful indeed. Thank you very much.
Fantastic support .Thank you.
Excellent and efficient work. Thank you very much, I am a very very happy user.
Excellent support service as usual.
Brilliant service, all with a smile. Wavex deserves a gold medal. Nothing’s too much trouble. Many thanks indeed!
Superb service as always!
The support is fantastic. Thank you.
Thank you for your wider support recently. Customer service has been first class.
Impressed with the engineer’s ability to diagnose and sort the problem in a timely & professional manner.
The Wavex engineer was an absolute gem. I’d never dealt with him and he was friendly, helpful, willing to assist and all round pleasant to deal with! Most companies could do with the customer service levels supplied by Wavex.
As ever, Wavex has been fantastic with their level of support and knowledge.
Wavex got the situation resolved very fast.
Response was fast, the solution was excellent.
The engeinners at Wavex really worked hard and deserve a lot of kudos for their work!
Great service, thank you.
Wavex staff were very helpful, patient and paid full attention to our needs. Thanks a lot.
Quick efficient and friendly service, thanks!
Very polite, friendly and helpful. Thanks
Excellent service. Many thanks.
Once again Wavex exceeded my expectations. Albeit the call was made during out of office hours it was returned and my problem resolved within 10 mins of making the call. An outstanding service.
Excellent service, alwasy very prompt. Thanks
I do appreciate how friendly and professional your staff always are.
A speedy resolution to a complex problem. Top marks!!
Perfect service as always. Thanks very much.
I really appreciated the time taken to reassure me about providing access to my personal computer. The info was clear and helpful.
Superb turnaround.
Perfection is an understatement.
The Wavex engineers who look after us are just awesome. Professional, friendly, knowledgeable and efficient.
I have had the best support for a long time since we have started using Wavex. All engineers are pleasent to talk to and provide a very prompt service, thank you.
Just to say thank you again for the professional and helpful approach.
Absolutely first class service. Really got onto the case and kept me informed every hour. Terrific! Thanks again.
Excellent and prompt assistance even more so when you consider it’s late on a Friday afternoon.