About us
Wavex is a London-based managed IT services provider helping small to mid-market organisations improve performance, reduce risk, and grow with confidence. We combine proprietary technology, AI-augmented operations, and highly skilled engineers to deliver outcomes that legacy providers cannot.
Why Wavex
Most IT providers react to problems. Wavex prevents them. Our proprietary APEX platform, AI systems, and engineer-led model give clients a fundamentally different level of service.
APEX Platform
Proprietary data platform providing real-time IT, Security, and Commercial dashboards. Every decision is evidence-based, not reactive.
AI-Augmented Operations
ANA and Jakob - our AI systems - monitor infrastructure continuously, surface anomalies, and accelerate root-cause analysis. Engineers act on insight, not instinct.
Engineer-Led, Not Call-Logger-Led
Every support interaction is handled by a qualified engineer. No scripts, no ticket-passing, no first-line gatekeeping.
Proactive, Risk-Led Approach
Security and risk posture assessed against the CIS framework. Issues are identified and resolved before they become incidents.
Transparent Governance
Clients receive regular reporting across IT health, security posture, and commercial performance. No surprises, no hidden metrics.
Trusted by businesses
across London and the UK
Wavex has been delivering managed IT services since 1998. Our certifications, partnerships, and track record give clients the assurance they need before appointing us.
- Established in London in 1998 - over 25 years of continuous operation
- ISO 27001 certified - independently audited information security management
- Microsoft Partner - certified expertise across Microsoft 365 and Azure
- Cyber Essentials accreditation support for clients across all sectors
- Hundreds of awards and accolades over 25+ years of service delivery
Built through every
technology era
Founded in 1998, before cloud, SaaS, and smartphones, Wavex has operated through every major shift in enterprise technology. That continuity is not just longevity. It is institutional knowledge that shapes how we manage, protect, and advise on IT today.
2000 to 2005
Connectivity Era
Industry Shift
Dial-up to DSL, email becoming business-critical, Windows XP and early hosted services.
Wavex Development
- 1998Wavex founded in London
- 2000Improved SME network management
- 2005Greater transparency and IT visibility
2006 to 2015
Cloud and Virtualisation
Industry Shift
VMware consolidation, AWS and Azure emergence, SaaS growth and mobile working.
Wavex Development
- 2008Moved to ServiceNow tooling
- 2010SME IT security offering launched
- 100+Awards for service capability
2016 to 2021
Digital Workplace
Industry Shift
Microsoft 365, Teams, identity-led security and normalised hybrid work.
Wavex Development
- 2016ANA launched to accelerate resolution
- 2019ISO 27001 accreditation
- 2020Joined Living Wage movement
2022 onward
AI and Automation
Industry Shift
AI copilots, large language models, workflow automation and AI governance.
Wavex Development
- 2022Proactive risk management focus
- 2025AI Practice for policy, assessment and POCs
- 2026Jakob AI launched for device performance
"Experience evolves into governance."
Better visibility, security, management and control - built over 25 years of operating through every technology era.
How we work
Our service model is built on prevention, not reaction. Every engagement is governed by data, aligned to recognised frameworks, and measured against outcomes that matter to your business.
Preventative, not reactive
We monitor continuously and act before issues reach users. The goal is zero unplanned downtime.
Risk-led decision making
All security and infrastructure decisions are aligned to the CIS Controls framework - the same standard used by regulated industries.
Continuous improvement
Root-cause analysis on every incident. Data from APEX drives quarterly service reviews and measurable improvement targets.
Transparent reporting
Clients see exactly what we see - IT health, security posture, and commercial performance - through live dashboards and regular governance reviews.
Leadership team
Wavex is led by people with deep technical expertise and a genuine commitment to client outcomes. No account managers reading from scripts - the people you meet are the people who deliver.
9+ years across fintech, edtech, and managed services, specialising in SaaS support strategy, team development, and process optimisation. Leads high-performing support teams, manages escalations, and drives client satisfaction through data-led insights and cross-functional collaboration.
We only hire the best engineers
The quality of our engineers is the single biggest factor in the quality of our service. We recruit from the top 1% of candidates, apply a rigorous multi-stage assessment process, and invest continuously in development.
- Top 1% recruitmentWe turn away the vast majority of applicants. Only engineers who meet our technical and cultural bar join the team.
- Rigorous assessmentMulti-stage technical and values-based interviews. We hire for expertise and for the right mindset.
- Continuous developmentEngineers hold certifications across Microsoft, security, and cloud platforms. Development is ongoing, not a one-off.
- Client outcome focusEvery engineer understands that their job is to make clients' businesses run better - not to close tickets.
Our five core values
Ready to discuss your IT strategy?
Every engagement starts with a conversation. Tell us about your business and we'll show you what a data-driven IT service looks like in practice.