London's Trusted Outsourced IT Services Partner
Wavex provides flexible outsourced IT services for London businesses - working alongside an in-house IT team or taking complete ownership of your technology so your leadership team can focus entirely on growth.
- Fully managed or co-managed IT support
- Works alongside your internal IT team or replaces an existing provider
- Real engineers - no call centres
- Security-first approach (ISO 27001, CIS aligned)
For businesses only - no home users or recruitment enquiries.
What are outsourced IT services?
Outsourced IT services means handing responsibility for some or all of your IT operations to a specialist external provider. Rather than managing technology in-house, you work with a dedicated team of engineers and consultants who take ownership of your IT environment.
This can cover everything from day-to-day helpdesk support and infrastructure management to cybersecurity, cloud services, and strategic IT consultancy. The scope is flexible - you choose what you outsource.
For businesses, outsourcing IT to a specialist provider like Wavex means accessing a depth of expertise, tooling, and responsiveness that most in-house teams cannot match at the same cost.
Two common models
Fully outsourced IT
Wavex takes complete ownership of your IT environment. You have no in-house IT function - we handle everything from the service desk to your infrastructure and security strategy.
Co-managed IT support
You have an internal IT manager or small team, and Wavex works alongside them. We provide additional resource, specialist expertise, out-of-hours cover, or a dedicated security layer - wherever the gaps are.
Fully outsourced or co-managed IT support
Every business is different. Some want to hand over IT entirely. Others have an internal team that needs senior support, specialist skills, or additional capacity. Wavex is built to work both ways.
Fully outsourced IT
Ideal for businesses that want to remove the complexity of managing IT entirely. Wavex becomes your IT department - handling support, infrastructure, security, licensing, and strategy under one all-inclusive monthly fee.
- Single point of accountability for all IT
- No in-house IT headcount required
- Predictable monthly cost with no hidden extras
- Dedicated senior consultant included
Co-managed IT support
Ideal for businesses with an internal IT manager or small team who need additional resource or specialist skills. Wavex works alongside your team - not instead of them. We fill the gaps, provide senior escalation, and extend your capability without replacing anyone.
- We support your internal IT team, not replace them
- Specialist skills on demand (security, cloud, infrastructure)
- Out-of-hours and 24x7 cover included
- Flexible scope - add or remove services as needed
Why businesses look for outsourced IT support
The complexity of modern IT has outpaced what most in-house teams can handle alone. These are the challenges driving London businesses to consider outsourced IT services.
Cyber Threats Are Escalating
Ransomware, phishing, and supply chain attacks are increasingly targeting London businesses. Without a dedicated security capability, the question is when - not if.
Hybrid Complexity Is Unmanageable In-House
Cloud, on-premise, remote work, and BYOD have created environments that require specialist expertise to manage securely and efficiently.
IT Talent Is Expensive and Scarce
Building an in-house IT team with the breadth of skills required costs significantly more than outsourcing to a specialist provider.
AI Requires Expert Navigation
AI tools promise productivity gains but introduce new security risks and compliance questions. Without expert guidance, adoption can become a liability.
Reactive IT Costs More
Break-fix IT is always more expensive than proactive management. Every unplanned outage and every emergency call-out costs far more than prevention.
Everything covered under one outsourced IT contract
Our outsourced IT services cover every aspect of your technology environment - from the device on your desk to the security of your cloud infrastructure. No gaps, no hidden extras.
Security Operations
24x7 threat monitoring, incident response, and CIS-aligned security controls built into every layer of your environment. Not an add-on - the foundation.
Cloud & Microsoft 365 Management
Full management of your Microsoft cloud estate - licensing, configuration, security hardening, and ongoing optimisation as a certified Microsoft partner.
End-User Computing
Every device in your business managed end-to-end. Procurement, build, deployment, patching, and secure decommissioning - all handled as part of your outsourced IT service.
Proactive AI Operations
Our platform monitors your environment continuously, detecting anomalies and resolving issues before they reach your users - reducing incidents by up to 70%.
Dedicated IT Consultant & Strategy
A dedicated senior consultant provides strategic direction, budget planning, and a technology roadmap aligned to your business objectives - included in your package.
Infrastructure Management
On-premise, hybrid, and cloud infrastructure managed as a single, coherent environment - with resilience, redundancy, and disaster recovery built in.
Compliance & Governance
GDPR, ISO 27001, and sector-specific compliance requirements managed through documented controls, audit trails, and a real-time compliance dashboard.
Vendor Management
We manage your technology vendors on your behalf - from ISPs and hardware suppliers to software licensing - so you have a single point of accountability.
Why businesses choose to outsource their IT to Wavex
Outsourcing to Wavex is not just about reducing cost. It is about gaining access to the right expertise, improving security, and creating a technology environment that supports growth.
Cost predictability
A fixed monthly fee replaces unpredictable capital expenditure, emergency call-outs, and the hidden costs of managing IT in-house. You know exactly what you are spending and what you are getting.
Access to expertise
Outsourcing IT gives you immediate access to certified engineers, security specialists, and a strategic consultant - without the cost and risk of recruiting and retaining that team internally.
Improved security posture
A specialist provider maintains your security controls, patches vulnerabilities proactively, and responds to threats around the clock. Security is built in - not bolted on.
Scalability
As your business grows, your outsourced IT scales with it. New users, new offices, new capabilities - all handled without renegotiating contracts or changing providers.
What makes our outsourced IT services different
We have rebuilt managed IT services from the ground up - combining enterprise-grade platforms, AI-driven operations, and genuine human expertise to deliver a service that is measurably better than the alternatives.
Security-First by Design
Every outsourced IT engagement begins with a security baseline. CIS-aligned controls are built into your infrastructure from day one - not as an afterthought.
AI-Augmented Operations
Our platform uses machine learning to detect anomalies, predict failures, and automate routine tasks - reducing device issues by up to 70%.
Enterprise-Grade Platforms
We use the same tools as global enterprises - ServiceNow, Microsoft Defender, Intune, Azure, and more - scaled for London businesses of all sizes.
Complete Transparency
Your dedicated client portal provides real-time visibility into tickets, SLA performance, licences, security events, and infrastructure health.
24x7 Expert Support
Round-the-clock support from real certified engineers with a wide range of modern IT support channels to choose from.
Predictable Pricing
No surprise invoices. A single monthly fee covers everything - support, site visits, device builds, security, licensing, and strategy.
Outsourced IT Services - Measured Outcomes
What our clients say
"Wavex came up at the top of the pile in terms of the totality of what we were looking for; cost, service level and cultural fit."
Mike (IT Director)
Royal Society of Surgeons
"Our decision to switch IT service provider was not a prospect we relished but Wavex made the transition seem effortless."
Steve (CEO)
London Financial Firm
"Jakob [Wavex new AI device doctor] is a gamechanger. Our time-poor employees don't always log tickets when they first experience smaller issues. Jakob helps prevent these by efficiently helping our team resolve problems earlier!"
Charlotte
London Consulting Firm
Thinking About Making a Change?
If you are evaluating IT providers or preparing to go to market, these guides will help you approach the process with confidence.
Ready to explore outsourced IT services for your business?
Whether you are looking to replace an existing provider or add specialist support alongside your internal team, we would welcome an honest conversation about what is possible.
"Good communication, issue resolved promptly without any delays. Very efficient."
Julia·Oil & Mining
Outsourced IT services - frequently asked questions
Questions about outsourced IT services in London? We have answered the most common ones below. If you have a specific question, speak to one of our team directly.
Start the conversation
Whether you are considering outsourced IT services for the first time, looking to replace a provider that is not delivering, or exploring co-managed IT support to complement your internal team - we would welcome an honest conversation.
For businesses only - no home users or recruitment enquiries.
Speak to an IT Expert
A specialist will reach out within one business day.