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Wavex
AI-Augmented Operations

Powered by Engineers,
Enhanced by Intelligence

Wavex combines experienced engineers with advanced AI systems to deliver faster insights, proactive support, and continuous improvement - without replacing the human expertise your business depends on.

Speak to an Expert Request a Service Review
ANA
AI-Assisted Triage
Jakob
Proactive Monitoring
24×7
Human Engineers Always
Every Ticket
Root Cause Analysis
The Problem

Why Legacy IT Support Struggles to Keep Up

Modern IT environments generate an enormous volume of data - device signals, service desk patterns, application telemetry, infrastructure metrics. In legacy IT support, most of this data is never analysed. Engineers are busy resolving the issue in front of them, not looking for patterns across the estate.

The result: reactive support, recurring issues, and an IT environment that never quite improves.

Data is generated but not used

IT environments produce thousands of signals daily. Without the capacity to process them, this data provides no value.

Engineers are reactive, not proactive

Time spent resolving incidents leaves little capacity for analysis, trend identification, or preventive action.

Root causes are not addressed

Issues are fixed, but the underlying cause is rarely investigated. The same problems return, consuming time and eroding confidence.

Early warning signs are missed

Gradual degradation, unusual patterns, and early failure indicators go unnoticed until they become visible incidents.

The Wavex Principle

"AI provides the insight.

Our engineers provide the judgement."

Every AI-generated insight is reviewed, validated, and acted upon by a qualified Wavex engineer. There are no automated actions without human oversight.

Our Approach

AI That Enhances Engineers - Not Replaces Them

AI processes large volumes of operational data rapidly - far beyond what any engineer could review manually.

Engineers use AI-generated insight to make faster, more informed decisions about your IT environment.

Every action is validated and controlled by experienced professionals. AI does not act autonomously.

The combination of AI insight and human judgement produces better outcomes than either could achieve alone.

Core Platform

ANA - AI-Driven Insight Across Your Entire IT Environment

ANA is Wavex's AI analysis platform, integrated across the tools and data sources that matter most. It gives our engineers a unified, intelligent view of your IT environment - enabling faster diagnosis, better decisions, and more effective support.

ANA integrates with:

ServiceNow (APEX platform)

Service desk, incident, and change data

Microsoft 365 and Azure

Cloud telemetry, identity, and application data

Device and infrastructure data sources

Endpoint signals, hardware metrics, network data

ANA enables engineers to:

Rapidly analyse large volumes of operational data

What would take hours to review manually is processed in seconds, giving engineers immediate context.

Identify patterns and anomalies

Trends across incidents, devices, and services are surfaced automatically - including those that would otherwise go unnoticed.

Accelerate diagnosis and resolution

Engineers arrive at the right answer faster, with supporting data already assembled and contextualised.

"Faster, more accurate decision-making across every client request."

Proactive Monitoring

Jakob - Proactive AI Monitoring and Early Issue Detection

Jakob is Wavex's proactive monitoring AI. It runs continuously across your device estate, reviewing thousands of signals that would be impractical for any engineer to monitor manually. Its purpose is simple: identify issues before they affect your users.

Continuously reviews thousands of device signals across your estate

Identifies patterns often ignored in legacy IT support

Detects early indicators of issues before they become incidents

Flags findings to engineers for review and action

Jakob Monitor

Live Device Intelligence

Active

Performance Degradation

WKS-0047

Warning

Hardware Issue Detected

SRV-CORE-02

Attention

Unusual Behaviour Pattern

WKS-0112

Monitoring

Disk Health Indicator

WKS-0089

Warning

Memory Pressure Trend

WKS-0033

Monitoring

Jakob analyses thousands of events daily.

01Incident occurs

Issue is logged and triaged through the APEX service desk platform.

02AI-assisted analysis

ANA analyses the incident in context - reviewing related signals, historical patterns, and environmental data.

03Root cause identified

Engineers review ANA's findings and confirm the underlying cause - not just the visible symptom.

04Remediation and prevention

A fix is implemented and a preventive action is planned to stop the issue recurring.

Continuous Improvement

From Reactive Fixes to Continuous Improvement

Most IT support resolves the symptom and moves on. Wavex uses AI-assisted analysis on every incident to identify root causes, track trends, and implement preventive actions. Over time, this produces a measurably more stable IT environment.

AI-assisted analysis applied to every incident, not just major ones

Root causes identified and documented, not just symptoms resolved

Trends tracked across the environment to spot systemic issues

Remediation actions planned and implemented to prevent recurrence

"Fewer recurring issues and a continuously improving IT environment."

Business Impact

What This Means for Your Business

AI-augmented operations deliver tangible, measurable improvements to the quality and reliability of your IT support.

Faster resolution of issues

AI-assisted triage and diagnosis means engineers reach the right answer faster - reducing the time between a problem occurring and it being resolved.

Proactive identification of problems

Early warning signals are detected before they become incidents. Many issues are addressed without users ever being affected.

Reduced recurring incidents

Root cause analysis ensures the same issue does not keep returning. Fixes address the underlying cause, not just the visible symptom.

Better use of IT data

The data your IT environment generates is analysed and acted upon - not ignored. Patterns become insights, and insights drive improvement.

Improved user experience

Fewer disruptions, faster responses, and a more stable environment translate directly into a better experience for your people.

The cumulative effect

Each improvement compounds. Fewer incidents, faster resolution, and root cause elimination produce an IT environment that measurably improves over time.

Human-Led Service

Technology Supported by People - Not Replaced by It

AI is a powerful tool. But IT support requires judgement, communication, and accountability - qualities that remain exclusively human. Wavex's service is built on experienced engineers, with AI as a capability that makes them more effective.

Every client has a dedicated senior consultant who knows your environment and your business.

Qualified engineers are always available - 24 hours a day, 7 days a week.

No reliance on chatbots as primary support. You speak to engineers, not automated systems.

AI supports our engineers - it does not replace them or act without human oversight.

"

You always have access to experienced engineers - AI simply helps us deliver a better service.

Dedicated senior consultantEvery client
Qualified engineer availability24×7
AI oversight modelHuman-validated
Chatbot as primary supportNever
Integrated Services

AI Capabilities Integrated Across All Wavex Services

AI-augmented operations are not a standalone product. They are embedded across every Wavex service - providing unified visibility and insight across your entire IT and security environment.

Client Results

From Legacy Citrix to a Cloud-Native Azure Virtual Desktop Platform

The Challenge

A global data centre provider was operating an ageing Citrix environment that was costly to maintain and difficult to scale. The infrastructure required significant capital investment to sustain, and the organisation needed a cloud-first platform that could support secure third-party access and align with their long-term serverless strategy.

The Wavex Approach

Wavex designed and delivered a full Azure Virtual Desktop solution from scratch, replacing the legacy Citrix environment entirely. Microsoft Entra ID integration was implemented for centralised identity management, and secure, granular third-party access was configured without introducing network risk. The entire solution was built on a consumption-based licensing model to reduce total cost of ownership.

The Outcome

The legacy Citrix environment was fully replaced with Azure Virtual Desktop. Infrastructure costs were reduced by up to 70% versus the previous on-premises Citrix deployment. Total cost of ownership fell by 25% through the consumption-based licensing model. The organisation now operates a cloud-first identity model aligned with their long-term serverless strategy.

* Technology & Data Centres sector — full case study available

Read the full case study
Client Stories

What Our Clients Say About ANA

"Jakob [Wavex's AI device doctor] is a gamechanger. Our time-poor employees don't always log tickets when they first experience smaller issues. Jakob helps prevent these by efficiently helping our team resolve problems earlier!"

Charlotte

Operations Director, London Consulting Firm

"The proactive monitoring means issues are fixed before we even know about them. Our IT downtime has dropped dramatically since moving to Wavex."

Tom

CTO, Financial Services Firm

"The AI-driven anomaly detection caught a potential security incident at 3am on a Sunday. The automated response contained it before any damage was done."

Helen

CISO, London Law Firm

Common Questions

Frequently Asked Questions

Straightforward answers about how AI is used in our IT support service.

Get Started

Experience Smarter, Proactive IT Support

Whether you want to understand how AI-augmented operations could improve your IT environment, or you are ready to move to a more proactive service, we would welcome a straightforward conversation.

Request a Consultation Speak to an Expert
ANA platform included
Jakob proactive monitoring
Qualified engineers 24×7
Root cause analysis on every ticket