Enhance User Experience
Improve Productivity
Gain Insights
Enable Agility & Innovation
Wavex has delivered Outsourcing IT services to clients for the past 20 years, during which time it has challenged the norms– helping to define what has become the IT services people expect today.
Our IT outsourcing services achieve better results by bringing together three important components - great tech, skilled engineers, and strong IT governance.
This blend of unique technology and qualified engineers allow us to deliver a fully-managed IT service of unparalleled quality and flexibility.
Some clients use our technology or outsourcing IT services to enhance the capabilities of their existing IT team and other organisations, without in-house IT expertise, use us as their sole IT function.
Wavex is ISO27001:2013 security accredited, a Tier 1 Cloud Provider and a Microsoft Gold Partner.
The user focused IT support services have been designed with user-experience in mind in order to minimise frustration to staff.
To keep staff productive, typical complaints of the IT Outsourcing industry have been addressed to ensure the experience is as responsive as possible.
And we understand that when it comes to IT Support, every staff member works differently and therefore offer different IT support channels. Whether staff prefer to pickup the phone and speak to us, email us, use an online portal, a mobile app, a tablet or our unique hotkey instant connect feature, we have them covered.
Staff productivity is critical to any outsourcing IT contract, therefore minimising IT service related interruptions is key. However, some interruptions are more subtle and can slowly erode staff productivity across the organisation.
Wavex deploys their MonX platform which continually assesses the responsiveness of a device – how quickly it logs in, how the applications perform, what stability issues have been experienced. This insight helps Wavex to keep staff productive
Wavex capture every action they perform into APEX®, so our performance is continually measured. We continually assess vulnerabilities, we capture your licenses and software into our CMDB. And, all invoices are online, with costs aligned to cost-centres and budget codes.
And all this is available to review through dashboards and dynamic reports.
At Wavex we believe offering our clients this level of transparency is critical to build trust and forge a long-term partnership.
Our security services fall into two categories – proactive and reactive. Proactive activities are designed to reduce the likelihood of future risks and reactive services are designed to provide a rapid response once a serious issue occurs.
Jonathan Monks, Product Manager: Wavex Technology
Did you know that Wavex uses a specialised technology to continually assess the end-user experience of using IT, which helps to ensure staff can work productively at all times?
1
Employees can’t be fully productive and access all their business applications and data outside of the office.
2
You spend too much time and resources on managing and maintaining your current hardware and software.
3
Your IT expenses are unpredictable and difficult to forecast.
4
Your business is rapidly growing, but you are unable to enjoy the economies of scale.
Speak to Wavex
Demonstration of capabilities
High-level plan
Financial Business Case / Sign-off
Implementation / Deployment
Training (Where necessary)
User Acceptance Testing (where necessary)
Go-Live